399 vet FAQ — Straight answers to your questions

399 vet offers several Responsible Gaming tools — all completely free and available to set up directly from your account settings:

Deposit Limit:
Log in → Profile → Responsible Gaming → go to the "Deposit Limit" option. Set a daily, weekly, or monthly limit (e.g., ৳500/day). Limits take effect immediately. To increase a limit, you must wait 7 days — intentionally.

Cooling-Off Period:
Voluntarily pause your play for anywhere between 24 hours and 6 weeks. Your account reactivates automatically once the period ends.

Self-Exclusion:
Self-exclusion is available from 6 months up to permanently. During this period, login, deposits, and bonus messages are all disabled.

Session Time Limit:
Decide how long you want to play before you start — you'll get an automatic alert when your set time is up.

Learn more Responsible Play View Page.

399 vet has a clear withdrawal policy:

Charges / Fees:
399 vet does not charge any processing fee for standard withdrawals. However, bKash or Nagad may apply their own transaction charges — typically 1% or ৳1.85/৳1,000 — as per their own policies.

Withdrawal Limits:
— Minimum: ৳500 per request
— Maximum (standard): ৳50,000 per request
— For VIP members: up to ৳2,00,000 (subject to separate approval)
— Daily limit: ৳1,00,000 (for KYC-verified accounts)

Processing Time:
— bKash / Nagad / Rocket: 15 minutes to 24 hours (usually within 30 minutes)
— Bank Transfer: 1–3 business days

Important: KYC verification is required for withdrawals. Without a valid NID upload, withdrawals above ৳10,000 may be held. For more details, Payment View Page.

Alongside cricket, 399 vet lets you bet on football, tennis, basketball, volleyball, and much more. Here's how to get started:

Step 1 — Go to the Sports Section:
Log in and go to the top menu, SportsClick . Select "Football" from the sport list on the left.

Step 2 — Select a League and Match:
Premier League, La Liga, Bundesliga, Champions League — all the major leagues are covered. You can also bet on the Bangladesh Premier League.

Step 3 — Understand the Market Types:
— 1X2: Home win, draw, or away win
— Over/Under: predict whether the total goals will be over or under a set number
— Both Teams to Score: whether both sides will find the net
— Asian Handicap: handicap market

Step 4 — Add to Bet Slip & Confirm:
Click on any odds to add them to your bet slip. Enter your stake and click "Place Bet". For detailed strategies, Betting Tips See.

Forgetting your password happens to everyone. Resetting it on 399 vet is simple — the whole process takes under 3 minutes:

Method 1 — From the Login Page:
1. Enter Go to Page.
2. Click the "Forgot Password?" link.
3. Enter the mobile number used during registration.
4. A 6-digit OTP will be sent to your mobile — enter it within 5 minutes.
5. Set a new password (at least 8 characters, including numbers and special characters).
6. Log in — done!

Method 2 — Log in with OTP:
On the login page, go to the "OTP" tab. Enter your mobile number to receive an OTP and log in directly — no password needed.

Having trouble?
If your mobile number has changed or you're not receiving OTP, please contact us via live chat. The support team will verify your KYC and restore access to your account.

To withdraw a bonus, you need to complete a certain amount of betting first — this is called a rollover or wagering requirement. Here's how it works on 399 vet:

Example (Welcome Bonus):
Say you deposit ৳1,000 and receive a ৳1,000 bonus. With a 5x rollover requirement:
Bonus (৳1,000) × 5 = ৳5,000 total wagering required.
This means you need to place a total of ৳5,000 in wagers across any games before the bonus amount can be withdrawn.

Games that count toward rollover:
— Sports Betting: contributes 100%
— Slots: contributes 100%
— Live Casino: counts at 50%
— Baccarat / Roulette: counts at 10%

Where to check your progress:
Log in and go to Dashboard → "Bonus" → "Rollover Progress" — you'll see a real-time progress bar there.

Keep in mind: The rollover period is generally 30 days from when the bonus is received. For full terms and conditions, Terms & Conditions Read more.

399 vet strictly follows an 18+ policy. The platform is not available to anyone under the age of 18.

At Registration:
You'll need to check the age confirmation box during registration, declaring that you are 18 years of age or older.

During KYC verification:
Your date of birth is verified when you upload your NID. If you are under 18, your account will be automatically closed and no withdrawals will be processed.

Parental Responsibility:
If there are children at home, use a password lock or parental controls on your device. Never share your account credentials with anyone.

Report a Suspicious Account:
If you suspect a minor is using 399 vet support@399vet.ws— action will be taken within 24 hours. Child safety is our highest priority.