399 vet Privacy Policy — Full details on how your information is protected

When you register or use 399 vet's services, certain information is collected automatically or directly from you. This data is used solely to improve our services and keep your account secure.

The types of information we collect are listed below by category:

399 vet uses collected data only for specific, legitimate purposes. The table below provides a transparent breakdown of how your information is used:

399 vet never sells your personal data or shares it with third parties for advertising. However, limited data may be shared with select partners solely for service delivery purposes:

• Payment Processors: Financial information is shared with payment gateways such as bKash and Nagad to process transactions.
• KYC service provider: A trusted third-party KYC platform is used for identity verification.
• Game Provider: When playing certain games, the game provider may access minimal session data.
• Regulatory Authority: We may be required to share certain information with government or licensing authorities to meet legal obligations.
• Advertising Agency: Your data is never shared with any advertiser or data broker — not ever.
• Other Users: Your personal information is not visible to any other users.

Cookies are small text files stored in your browser. 399 vet uses cookies to improve your site experience and maintain login sessions. The types of cookies we use:

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect login and certain features.

399 vet does not retain any data indefinitely. The retention period for each type of information is determined by its purpose and applicable legal requirements:

• Account Information: For the duration your account is active, and for at least 5 years after closure (regulatory requirement).
• Financial Transactions: Minimum 7 years (financial audit and anti-money laundering regulations).
• KYC Documents: Up to 5 years after account closure.
• Cookies & Log Data: Up to 13 months maximum.
• Support Chat: 2 years, to maintain records for dispute resolution.

You have specific rights over your personal data. 399 vet respects these rights and supports you in exercising them:

399 vet uses industry-leading technology to keep your data secure. It's not just policy on paper — technical safeguards are in place to protect your information at every level.

• TLS 1.3 / SSL 256-bit Encryption: All data transmissions are fully encrypted — interception is impossible.
• PCI DSS Compliance: Payment card data is handled in accordance with international security standards.
• Two-factor OTP verification: Mobile OTP is required for login and withdrawals — preventing unauthorized access.
• Automatic Session Expiry: Sessions automatically end after a period of inactivity.
• Anomaly Detection: Automated alerts and account locks are triggered when unusual login activity or transaction patterns are detected.
• Regular Security Audits: Third-party security experts conduct regular system audits.

399 vet strictly prohibits providing services to anyone under 18. We do not knowingly collect or store any data from minors.

Age verification is conducted at registration, and KYC documentation is required in cases of doubt. If we become aware that information from a user under 18 has been collected inadvertently, the account will be closed and the data deleted without delay.

This privacy policy may be updated from time to time due to business changes, new services, or legal requirements. For significant changes:

• Update notifications will be sent to your registered email.
• The "Last Updated" date at the top of the page will reflect the change.
• At least 14 days' notice will be given before any major changes.
• Continued use of the site after any policy update constitutes acceptance of the revised terms.

Copies of previous versions are available on request from our support team.